Privacy Policy

Last updated: January 2026

Introduction

Meridian Grain ("we," "us," "our," or "Company") is committed to protecting the privacy and security of personal information collected through our website and in the course of providing grain logistics, storage, and handling services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services or visit our website at kefaloniacarhire.com.

We operate from Alexandria, Egypt, and serve premium agricultural exporters and bulk grain buyers requiring precision handling and storage. Your trust is essential to our business, and we treat your data with the care and professionalism we apply to every aspect of grain operations.

Information We Collect

We may collect personal information in several ways:

• Contact and Inquiry Data: When you submit an inquiry form, request a quote, or contact us by email or phone, we collect your name, email address, phone number, company name, and details about your grain handling or storage requirements.
• Service and Operational Data: When you engage our services, we collect information necessary to manage your shipments, storage contracts, and logistics operations—including cargo specifications, delivery schedules, facility access details, and billing information.
• Website Usage Data: We may use analytics tools to understand how visitors interact with our website. This may include information about pages visited, time spent on site, referral sources, and general geographic location (city/country level). We do not track individual user behavior across other websites.
• Cookies and Similar Technologies: Our website may use cookies to improve user experience, remember preferences, and support basic analytics. These are typically session cookies or non-essential preference cookies. You may disable cookies through your browser settings, though some site functionality may be limited.
• Communication Records: We retain records of emails, phone calls, and correspondence related to service inquiries, contracts, and operational matters.

How We Use Your Information

We use collected information for the following purposes:

• To respond to inquiries and provide quotes for grain logistics and storage services.
• To execute and manage service contracts, including scheduling, facility allocation, temperature and moisture monitoring, and contamination prevention protocols.
• To communicate updates, service changes, and operational notices relevant to your shipments or storage agreements.
• To maintain accurate records for billing, invoicing, and financial reconciliation.
• To improve our website functionality and user experience through analytics and feedback.
• To comply with legal and regulatory obligations in Egypt and relevant jurisdictions.
• To prevent fraud, unauthorized access, and other security threats to our operations and systems.
• To conduct business analysis and strategic planning to enhance our service offerings.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information in limited circumstances:

• Service Providers: We may share necessary operational data with third-party logistics partners, warehouse operators, transportation providers, and technology vendors who assist in delivering our services. These partners are contractually obligated to maintain confidentiality and use data only for the purposes we specify.
• Legal Compliance: We may disclose information if required by law, court order, or government authority in Egypt or other jurisdictions, or to protect our legal rights and the safety of our operations.
• Business Transfers: If Meridian Grain is acquired, merged, or substantially reorganized, personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
• Aggregate Data: We may share anonymized, aggregated data about grain handling volumes, storage trends, or industry patterns that do not identify individuals.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Service and operational data related to active contracts are retained for the duration of the engagement plus a reasonable period for dispute resolution and regulatory compliance.
• Financial and billing records are retained in accordance with Egyptian accounting and tax regulations, typically for a minimum of five years.
• Website analytics data is typically retained for up to 12 months unless aggregated or anonymized.
• Communication records and inquiries are retained for at least two years to support customer service and operational continuity.
• You may request deletion of non-essential personal information, subject to legal and contractual obligations.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights:

• Right to Access: You have the right to request a copy of personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal information, subject to legal and contractual retention requirements.
• Right to Object: You may object to certain uses of your information, such as direct marketing communications.
• Right to Data Portability: You may request that we provide your information in a portable, machine-readable format.
• Right to Withdraw Consent: If we rely on your consent to process information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

Security and Data Protection

We implement industry-standard technical, administrative, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest.
• Restricted access to personal information on a need-to-know basis.
• Regular security assessments and updates to our systems.
• Secure storage of paper records in controlled facilities.

However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials you use with our services.

Third-Party Links

Our website may contain links to third-party websites, including industry partners, logistics platforms, or regulatory resources. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

Children's Privacy

Our services and website are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided information to us, we will take steps to delete such information and terminate the child's interaction with our services.

International Data Transfers

Meridian Grain operates in Alexandria, Egypt. If you access our services from outside Egypt, your information may be transferred to, stored in, and processed in Egypt or other countries where we or our service providers operate. By using our services, you consent to such transfers. We will ensure that international transfers comply with applicable data protection laws.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this policy and, where appropriate, by sending you a notice via email or prominent announcement on our website. Your continued use of our services following such notification constitutes your acceptance of the updated policy.

Contact Us

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Egypt. Any disputes arising from this policy or our privacy practices shall be subject to the exclusive jurisdiction of the courts in Alexandria, Egypt.